Refund policy
Evolved H2O Returns & Refunds Policy
At Evolved H2O, we aim to provide a worry-free shopping experience. If you’re not completely satisfied, we offer a 30-day return window to give you peace of mind.
30-Day Change-of-Mind Returns
You may request a return within 30 days of receiving your order for a refund, even if the product has been opened or used for reasonable testing.
Returns are accepted for any reason, including a change of mind, provided the product meets the conditions below.
Return Conditions
To qualify for a refund:
• Products must be undamaged, fully functional, and returned in clean condition
• All original components, accessories, manuals, and packaging must be included
• Items showing signs of misuse, impact damage, or modification may be refused or partially refunded
Consumable filter cartridges must not be damaged, cut, or altered to be eligible for return.
How to Start a Return
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Contact our support team at info@evolvedh2o.com within 30 days of delivery
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We’ll provide return instructions
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Ship the item back to us at your expense (tracked shipping is recommended)
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Once received and inspected, your refund will be processed
Refunds
• Approved refunds are issued to the original payment method
• Refunds are processed within 5–7 business days after inspection
• Bank processing times may vary depending on your payment provider
• Original shipping fees, duties, and taxes are non-refundable
Important Notes
• Customers are responsible for return shipping costs
• This policy applies to eligible change-of-mind returns only
• This policy operates alongside your rights under applicable consumer protection laws
We want you to love your Evolved H2O experience. If you have any questions or need help with a return, our team is always happy to assist.
📧 info@evolvedh2o.com
💬 Live chat available on our website