Warranty Policy
Warranty, Returns & Refunds Policy
Evolved H2O – Hydrogen Water Bottles & Water Filtration Products
Evolved H2O ships worldwide and stands behind the quality of our hydrogen water bottles and water filtration products. This policy outlines your rights under Australian Consumer Law (ACL), as well as our 1-year limited warranty and 30-day money-back guarantee for customers globally.
🛡️ 1-Year Limited Warranty
All Evolved H2O hydrogen water bottles and water filtration systems are covered by a 1-year limited warranty from the date of purchase.
This warranty covers manufacturing defects in materials and workmanship under normal, intended use.
Hydrogen Water Bottles – Warranty Coverage
✔️ What’s Covered
• Manufacturing defects
• Faulty materials or workmanship
• Battery failure due to a manufacturing defect under normal use
❌ What’s Not Covered
• Damage caused by misuse, abuse, accidents, or neglect
• Normal wear and tear
• Damage caused by improper cleaning, handling, or storage
• Water damage beyond the product’s design specifications
• Unauthorised modifications or repairs
• Reduced battery performance due to normal battery ageing over time
Water Filtration Products – Warranty Coverage
• Water filtration housings and system components (excluding consumable cartridges) are covered by a 12-month limited warranty against manufacturing defects.
Consumable Filter Cartridges
• Designed to be replaced regularly
• Not covered by warranty once opened or used, except where required under applicable consumer law
🌍 Warranty Claim Process (Worldwide)
To submit a warranty claim, please contact info@evolvedh2o.com with:
• Proof of purchase
• A clear description of the issue
• Photos or videos clearly showing the fault
If your claim is approved:
• You may be required to return the product for inspection
• Customers are responsible for return shipping costs unless otherwise required by law
• A repair or replacement will be provided at no additional cost
Refunds are provided only where required by law.
🌿 30-Day Money-Back Guarantee (Change-of-Mind Returns)
We offer a 30-day money-back guarantee from the date your order is delivered, for customers worldwide.
If you decide the product is not right for you, you may request a return within 30 days of delivery, subject to the conditions below.
Eligibility for Change-of-Mind Returns
Hydrogen Water Bottles
• May be used during the 30-day period
• Must be undamaged, fully functional, and returned in clean condition
• All original components, accessories, manuals, and packaging must be included
• Proof of purchase is required
Water Filtration Products (Tap, Shower & Bath Filters)
• May be installed or test-fitted
• Must not be damaged, altered, or permanently modified
• All original parts, fittings, and packaging must be included
• Filter cartridges must not be damaged, cut, or altered
We strongly recommend contacting us before purchase or installation to confirm product compatibility.
📦 Return Condition Requirements
Returned products must:
• Be returned in the same condition they were sent, allowing for reasonable testing or trial use
• Be free from cracks, leaks, corrosion, or impact damage
• Include all original components and packaging
Returns may be refused or partially refunded if items are returned damaged, incomplete, or not in acceptable condition.
🚚 Return Shipping (All Countries)
• Customers are responsible for organising and paying return shipping
• Original shipping fees, duties, and taxes are non-refundable
• We recommend using a tracked and insured shipping service
• The customer remains responsible for the item until it is received by Evolved H2O
• For international returns, customers are responsible for completing any required customs documentation
💳 Refunds (Change of Mind)
Once your return is received and inspected:
• Approved refunds will be issued to the original payment method
• Refunds are processed within 5–10 business days
• Bank processing times may vary by country
• You will be notified by email once your refund is processed
📜 Australian Consumer Law (ACL)
For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
For international customers, this warranty is provided in addition to any rights available under local consumer protection laws.
🔄 How to Start a Warranty or Return Request
Please contact us via:
• 💬 Live chat available on evolvedh2o.com
Our support team will guide you through the next steps.
Contact Details
Evolved H2O
📧 info@evolvedh2o.com